FAQs

I simply placed an order, when will it deliver?

We attempt our best to transport things as quick as possible. If it's not too much trouble permit 4-7 days generation time for your request to send out, normal delivery times are 25-30 days.
Following numbers will be refreshed 3-5 business days after your request has been SHIPPED. On the off chance that you don't have a following number after 7 business please email us at contact@traythaw.com

 

I am not in love with my order, can it be returned? What if there
is an issue?

We offer a 100 % unconditional promise, if the item is inadequate or harmed. We allow you 30 days to send it back to us for a full discount. You should deliver it back at your very own cost, when we have gotten the item we will discount everything of your unique buy. If you don't mind Include each of the a name and request number on the returned packages.
Please note: If you your package is on the way, you must wait for
it to arrive and return it before receiving a refund.

 

Can I cancel my order?

You can drop your request with no punishment! You should drop your request before it ships. On the off chance that the thing is as of now sent please utilize our simple return framework to get a full discount.

I have entered an incorrect address what do I do now?

In the event that you have miss spelled or auto filled in a mistaken location, basically answer to your request compliance email and affirm. When you twofold check if the location given isn't right mercifully tell us by means of email at contact@traythaw.com. In the event that the given location isn't right we can change the location to the right one inside 24 hours. No discount will be given after the 24 hours of inaccurate accommodation.

How long does shipping take?

Transportation times fluctuate as we do dispatch worldwide from various satisfaction fixates dependent on your area. The normal transportation time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Totally! We are here to assist you with making your home lovely! Kindly send us an email to contact@traythaw.com and we will be glad to help you in any capacity we can.
We do get an enormous number of messages, If you wish to get a brief reaction please join your request number and address the issue unmistakably, much obliged.
TrayThaw Customer Care